Delivery & Pick-up Terms

For puppies sold within the province of Ontario, we prefer that the puppy would be picked up. New owner should have a carrier for medium-sized breeds. This is to ensure that the puppy is safe while in transit to his/her new home. All the information shall be provided to the new owner with regards to the proper care of the puppy-feeding, exercise, socialization, basic training and food for the puppy together with the necessary documents- sales contract, puppy passport, vaccination record, deworming record, microchip information, vet-check record, etc.

Out-of-province deliveries are done by plane at airport-to-airport pick-up arrangement. Shipping details shall be provided to the new owner which he/she shall confirm with the airline. Other details shall be discussed and agreed to ensure safe transport of the puppy and immediate pick up at the destination airport.

For puppies sold to other countries, deliveries are also done by plane at airport-to-airport pick up arrangement. Documentation requirements may vary in each country. Import permit and list of required documents to the country of destination shall be provided by the new owner prior to shipment.

All our puppies shipped by plane are placed in a secured carrier with enough food and water which meets the requirements of the airline. New owners are required to send a letter of confirmation by email that they received the puppy at the point of destination in good health condition.

We welcome comments and questions, so feel free to get in touch with us. Our representantive will get back to you within 1 business day.